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Privacy Policy

1. Introduction

Welcome to Idea Citizen. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and share your personal information. This Privacy Policy applies to all users of our website (www.ideacitizen.com) and participants in our live virtual events.

 

By accessing our website or registering for our events, you agree to the practices described in this policy.

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2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number

  • Demographic Data: Location, job title, industry

  • Event Participation Data: Registration details, attendance, chat messages, poll responses

  • Technical Data: IP address, browser type, device information, cookies and similar tracking technologies

  • Marketing Preferences: Opt-in status for newsletters or promotional content

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3. How We Use Your Information

We use your information to:

  • Provide access to our website and virtual events

  • Communicate updates, reminders, and follow-ups

  • Personalize your experience and content

  • Analyze engagement and improve our offerings

  • Serve relevant advertising to past visitors (remarketing)

  • Comply with legal obligations

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We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects on you.

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4. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Event Technology Providers: Platforms used to host and manage virtual events (e.g., Zoom, Intercom, HubSpot).

  • Collaborators and Co-Hosts: If you register for an event co-hosted with a partner, we may share relevant registration and engagement data (e.g., name, email, job title, poll responses) with them for event-related follow-up. All collaborators are expected to adhere to privacy standards and use shared data only for event-related purposes.

  • Advertising Partners: We may share limited data (e.g., hashed email, cookies) with services like Google Ads for remarketing purposes. This constitutes 'sharing' under California law and you have the right to opt out (see Section 12).

  • Legal Authorities: If required by law or to protect our rights.

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5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website and understand user behavior. These may include:

  • Essential cookies: Required for basic site functionality

  • Analytics cookies: Tools such as Google Analytics to understand user behavior and improve our services

  • Advertising cookies: Used for remarketing (e.g., Google Ads)

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We may in the future also use Mouseflow (session replay and heatmaps), Invisible reCAPTCHA (spam protection), Google Places (location features), and FreshDesk (customer support).

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You can manage or opt out of certain cookies via your browser settings or through opt-out tools such as the Google Analytics Opt-Out Browser Add-On and the Network Advertising Initiative opt-out page. Note that disabling some cookies may affect site functionality.

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6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

  • Event registration and participation data is retained for up to 3 years after the event date.

  • Marketing contact data is retained until you unsubscribe or request deletion.

  • Technical/analytics data (e.g., IP logs) is retained for up to 26 months, consistent with Google Analytics defaults.

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Once data is no longer needed, we securely delete or anonymize it.

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7. Email Communications

We send emails to users who opt in, including newsletters, event updates, and follow-ups. You can unsubscribe at any time using the link in the email footer or by contacting us at Jackie @ ideacitizen.com.

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8. Advertising and Remarketing

We do not currently show third-party ads on our website. However, we may use remarketing services (e.g., Google Ads) to show Idea Citizen ads to users who have previously visited our site. These services use cookies to serve relevant ads across the web.

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California residents have the right to opt out of the sharing of personal information for cross-context behavioral advertising. To opt out, please contact us at privacy@ideacitizen.com or use the cookie opt-out tools described in Section 5.

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9. Payments

Users may be able to pay for products or services (e.g., event tickets, premium content). Payment processing is handled securely via third-party providers (e.g., Stripe, PayPal). We do not store credit card or payment information on our systems.

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10. Legal Compliance

We comply with applicable privacy regulations, including:

  • CCPA + CPRA (California Consumer Privacy Act and California Privacy Rights Act)

  • GDPR (General Data Protection Regulation, for EU and UK users)

  • CalOPPA (California Online Privacy Protection Act)

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If you are located in the EU or UK and have questions about our legal basis for processing your data or our data transfer mechanisms, please contact us at Jackie @ ideacitizen.com.

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11. Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such data, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at Jackie @ ideacitizen.com.

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12. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you

  • Correction: Request that inaccurate data be corrected

  • Deletion: Request that your personal data be deleted ('right to be forgotten')

  • Opt-Out of Sharing/Sale: Opt out of the sharing of your data for cross-context behavioral advertising (California residents)

  • Data Portability: Receive your data in a structured, machine-readable format (EU/UK users)

  • Objection/Restriction: Object to or restrict certain processing of your data (EU/UK users)

  • Withdraw Consent: Where processing is based on consent, withdraw it at any time

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To exercise any of these rights, please contact us at Jackie @ ideacitizen.com. We will respond within the timeframe required by applicable law (generally 45 days for CCPA, 30 days for GDPR). We will not discriminate against you for exercising your privacy rights.

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13. Event Consent and Recordings

For virtual events:

  • We obtain explicit consent before recording sessions.

  • Participants are informed how recordings will be used and stored.

  • Opt-out options are available for those who do not wish to be recorded.

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14. Data Security

We implement reasonable and industry-standard security measures to protect your personal data, including encryption in transit (TLS/HTTPS), access controls, and secure storage practices. However, no method of electronic transmission or storage is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

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15. Third-Party Links

Our website and events may include links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies separately before providing any personal information.

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16. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Changes will be posted on this page with a revised 'Last Updated' date. For material changes, we will make reasonable efforts to notify you (e.g., via email or a notice on our website).

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17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Idea Citizen Privacy Team

Email: Jackie @ ideacitizen.com

Website: www.ideacitizen.com

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